Customer Satisfaction Survey

1. What is your overall satisfaction with the quality of work and customer service? *
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
2. How satisfied are you with the product and services in the following area? *
   

   Cost:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

   Quality:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

   Ability to meet needs:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

   Schedule:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

3. How satisfied are you with the results in the following areas throughout the project cycle? *
   

   Flexibility of proposal:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

   Flexibility of terms and agreements:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

   Project management:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

   Field supervision responsiveness:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

   Quality of work completed:
   Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

4. How likely are you to: *
   

   Use our company again:
   Likely Neutral Not Likely

   Recommend our company to others:
   Likely Neutral Not Likely

5. How often were you in contact with a company representative (Sales, Engineer, PM, Superintendent, etc.)? *
   Daily
   More than once a week
   Less than once a week
   Never
   N/A
6. Would you like more or less interaction with a company representative? Explain below.
   
7. How can we better serve you?
   
8. Please add any additional comments:
   

If you would like to be contacted about your feedback, or don't mind letting us know who you are, please complete the following:

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