UPSIDE DOWN, INSIDE OUT

January 21, 2010 - On the morning of January 11, a worker at SouthWest Metro Transit in Eden Prairie, Minn., pressed the automatic garage opener to lift a garage door with a broken cable. All of the rollers instantly fell from the bent tracks. The 24-feet-wide-by-16-feet-high garage door flipped upside down and inside out.

SouthWest Transit called upon Twin City Garage Door Co. (TCGD), the largest full-service garage door company in Minneapolis and St. Paul, Minn., to fix the problem.

"This is the first time I've ever seen this big of a door upside down and inside out during my 25 years in the business," said TCGD Field Manager John Reno.

The TCGD service team arrived to the site and immediately isolated the tension from the eight commercial spring assemblies attached to the garage door. They used three scissor lifts to remove the sections from the door one by one. One of the lifts was supplied by the customer, and the other two were rented from local aerial equipment dealer APi Supply.

"We thank the President of APi Supply, Wayne Berry, for his personal delivery of the scissor lifts," Reno said. "His swift response allowed us to take care of the problem right away."

TCGD used three Come Along tools to help lower the panels, disassemble the doors and remove all damaged sections. To secure and keep heat from escaping the SouthWest Transit building, TCGD bolted the sections then restacked it into the garage opening. The company ordered the new sections and expects to install a brand new garage door for SouthWest Transit next week.

Both companies look forward to continue their four-year business relationship.

SouthWest Metro Transit is a public transit service with more than 60 buses to transfer customers to and from downtown Minneapolis, the University of Minnesota, Edina, Chanhassen, Chaska, and Eden Prairie, Minn.

With three metro area locations, Twin City Garage Door installs and services all types of residential and commercial doors.

To request a bid call (763) 533.3838 or visit twincitygaragedoor.com.

Twin City Garage Door Company is Minneapolis/St. Paul's largest full-service garage door company.

With three metro area locations, our teams of expert service technicians install and service all types of residential and commercial doors.

We have a team of dedicated employees with experience second to none in the industry. Many of our employees have more than 25 years of experience. This expertise enables us to perform the tough jobs that the competition does not want to touch.

We specialize in the installation of custom-built garage doors, offering both wood and steel, based on the specific design and space requirement for any project. We also install rolling steel, fire doors, curtains, shutters and partitions.

We offer a complete line of powerful, high-performance garage door openers designed to quietly provide secure access in residential and commercial applications. We can add any bells and whistles and specialty items that may be specified.

With years of experience we earned a reputation for quick, safe, reliable and cost-effective installation and service, providing high-quality overhead doors, operators and electrical control devices.